Return & Refund Policy

At POCAS, we are committed to providing high-quality products and ensuring your satisfaction. Due to the nature of food and beverage products, we are unable to accept returns of consumable items for food safety reasons.

Returns

We do not accept returns or exchanges on food and beverage products unless:

• The item was damaged during shipping.
• You received the wrong item.
• The product arrived defective or unusable.

If you experience any of the above issues, please contact us within 7 days of receiving your order.

How to Request a Refund or Replacement

To help us resolve your request as quickly as possible, please email our Customer Support team with:

• Your order number
• A brief description of the issue
• Clear photos of the product, packaging, and shipping box (if applicable)

After reviewing your request, we may offer a replacement, store credit, or refund, depending on the situation.

Non-Returnable Items

For food safety and quality assurance, we cannot accept returns or issue refunds for:

• Opened or partially consumed products
• Products purchased by mistake
• Items you no longer want
• Products damaged due to improper storage after delivery

Shipping Issues

Please inspect your order upon delivery. If your package arrives visibly damaged, we recommend taking photos before opening the package whenever possible.

If your tracking information shows the package as delivered but you cannot locate it, please contact the shipping carrier first. If you still need assistance, our team will be happy to help investigate.

Refund Processing

If your refund request is approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Contact Us

If you have any questions about your order or this Return & Refund Policy, please contact our Customer Support team through the Contact Us page on our website.

Thank you for shopping with POCAS!