Shipping policy
Order Processing
Orders are typically processed within one (1) business day after they are placed. Our goal is to ship your order no later than the next business day whenever possible.
Orders placed on weekends or holidays will be processed on the next business day.
Please note that processing times may be extended during periods of high order volume, holidays, severe weather, or other unforeseen circumstances.
Shipping & Delivery
Once your order has been shipped, the estimated delivery time is 3–5 business days, depending on your location and the shipping carrier.
Delivery times are estimates only and are not guaranteed. Actual delivery may vary due to factors beyond our control, including:
- Carrier delays
- Weather conditions
- Peak holiday shipping periods
- Incorrect or incomplete shipping addresses
- Other unforeseen circumstances
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor your package's delivery status.
Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order. POCAS is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your package appears to be delayed or lost, we recommend first contacting the shipping carrier using your tracking number.
If you need additional assistance, please contact our Customer Support team, and we will do our best to help resolve the issue.
Contact Us
If you have any questions regarding shipping or your order, please contact us through the Contact Us page on our website.